Shipping policy

Shipping Policy - Magnifique Frédérique

At Magnifique Frédérique, we strive to deliver your orders quickly, safely, and in perfect condition. Below you’ll find our detailed shipping policy.

1. Shipping Locations

We currently ship to the following locations:

  • Worldwide

2. Shipping Times & Processing

Order Processing

  • Orders placed on weekdays before 11:00 AM will be processed and shipped within 2 working days.
  • Orders placed after 11:00 AM will be processed and shipped within 3 working days.
  • Orders placed over the weekend will be processed and shipped by Tuesday at the latest.
  • During busy periods (holidays or promotions), processing times may extend up to 5 working days.

Estimated Delivery Times

Destination Shipping Method Estimated Delivery Time
Netherlands Standard Shipping 1 - 3 working days
Belgium Standard Shipping 2 - 5 working days
Other EU Countries Upon request 3 - 7 working days

Express Deliveries

If you need your order urgently, we offer 24-hour shipping within the Netherlands for an additional charge. Please contact us at airyarch@gmail.com for details.

3. Shipping Costs

  • Within the Netherlands: €6.95
  • Within Belgium: €12.95
  • Rest of the world: €19.95

4. Track & Trace

Once your order has been shipped, you will receive a tracking number via email so you can track your package. It may take a few hours before the tracking information becomes available.

5. Delayed Shipments

While we make every effort to deliver your order on time, delays may occur due to:

  • Holidays and busy periods.
  • Unforeseen circumstances (such as weather conditions or transport issues).

If you have not received your order within the expected delivery time, please contact us at airyarch@gmail.com and provide your order number.

6. Damaged or Missing Packages

Damaged Shipments

  • Please check your package for damage upon receipt.
  • If the product is damaged, please contact us within 48 hours at airyarch@gmail.com with photos of the damage and the packaging. We will provide a suitable solution.

Missing Packages

  • If your package shows as delivered according to the tracking information, but you have not received it, please contact us and the carrier within 5 working days.

7. Returns & Refusals upon Delivery

  • If a package is returned because it could not be delivered (e.g., incorrect address or refusal at the door), the customer will be responsible for the cost of re-shipping.
  • Ensure your address details are correct at checkout.

8. International Taxes & Customs Fees

For shipments outside the EU, import duties, taxes, or customs fees may apply. These costs are the responsibility of the customer. Please check your country’s regulations before ordering.

9. Questions or Need Help?

If you have any questions about your order or shipping, feel free to contact us:

  • Email: airyarch@gmail.com
  • Customer Service: Available Monday to Friday, 9:00 AM - 5:00 PM.

With this shipping policy, we aim to provide clarity and transparency, ensuring that your experience with Magnifique Frédérique is smooth and reliable.

Thank you for your trust in us!